Technical Services Representative

  1. Columbus,OH
  2. Mar 13, 2019
  3. Computers/IT : General Computers-IT
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Trillium Staffing is hiring for a Technical Services Representative job in Columbus,OH

Trillium Staffing is hiring for a Technical Services Representative job in Columbus,OH

Technical Services Representative needed in Groveport, OH.

The Technical Services Representative is responsible for responding to customer service request received via phone or Email.
Job Level Specifications:
• Applies general knowledge of the organization, job content, practices and procedures.
• Performs functions moderately complex in nature and recognizes the need to apply various methods to accomplish tasks.
• Work is performed independently under minimal supervision except for new assignments. Sets priorities for performing work and managing time to complete tasks.
• Interacts with peers and direct management. Some exchange of information with other internal departments or work groups is required to perform role. Based on nature of the role, may frequently field requests from others within the organization or externally.
• Impact of decisions may affect the department. Errors may result in moderate loss of time, resources and customer/user satisfaction.
The hours are Monday - Friday, 9am - 6pm or 10am - 7pm. Pay is $15-$16.50/hr, based on

experience.
If you are interested, apply now.

Qualifications

Typically 2+ years experience is required
High School Diploma or equivalent

• Must have computer (Microsoft Office 2007, 2010. & 2013), email, phone, communication and problem solving skills.
• Exceptional customer service skills in a call center environment.
• Ability to be flexible and switch to different technical support projects based on customer need and volume.
• CompTIA A+ desired, but not required.
• Extensive Windows OS knowledge (10, 8.1, and 7)
• Previous experience supporting customers utilizing remote access tools
• Previous experience utilizing call center tools such as Sales force
• Previous experience utilizing a variety of support tools

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